Welcome to Crazy Diver!
At Crazy Diver, we are committed to your satisfaction. We understand that sometimes a product may not be what you expected, so we offer a hassle-free return and refund policy.
Return Policy
- Time Frame: You have 30 days from the date of receiving your item to request a return.
- Condition of Items: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-Returnable Items: Certain types of items cannot be returned, such as custom-made or personalized goods, perishable goods, and personal care items. Please contact us if you have questions or concerns about your specific item.
- Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
Refund Process
- Notification: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refund Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@crazy-diver.com.
Shipping Returns
- To return your product, you should mail your product to our address. You will get the address by contacting us.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
For more information about our return and refund policy, please contact us at info@crazy-diver.com.